The Federal Competition and Consumer Protection Commission (FCCPC) has said it is illegal to disconnect a consumer from source of power supply without a 10-day prior notice from the date of bill delivery.
The FCCPC Executive Vice Chairman, Babatunde Irukera, said this on Wednesday in Calabar, the Cross River State capital, at an electricity consumer complaint resolution platform.
Irukera, who bemoaned the abysmal service provided by Port Harcourt Electricity Distribution Company (PHED) in Calabar and its environs, said from investigation by the commission, PHED had not faired well in the providing of services to its consumers commensurate with their bills.
Irukera described as “oppressive” PHEDC services to residents of Cross River State. He said the reports they received on many issues included mass disconnection carried out by the company without recourse to the law.
The FCCPC vice chairman stated: “I want to convey to you the incredible displeasure of the people of Cross River, according to them, especially the governor, if they have their way, they will prefer that PHEDC does not operate in the state.
“If this is the view about your business, then I don’t think that business will survive.
“The massive disconnection of communities because of debt is not only illegal, it is outrageous and an abuse of the people’s right. Disconnecting the whole community is oppressive.
“There are people in that same community that are consistent with payment of bills, so it is injustice and unfair to also disconnect them.
“Any business that cannot satisfy its consumers is preparing to die; allowing consumers to pay tariffs without commensurate electricity supply is against the law.
“The problem of compelling consumers to pay electricity bills is tantamount to oppressing and extorting money illegally from consumers.
“The internal mechanism for assessing scorecard of electricity companies is not by collection of tariffs, rather it is customer satisfaction that matters.
”Irukera said a situation where DisCos disconnect power supply for days and still give out bills covering that same period was “exploitative”.
He added that it was illegal for consumers to buy transformers that would later become the property of PHEDC.
